Effective Date: 11/12/2024

Last Updated: 11/12/2024

Mediva.in (“Mediva,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, process, store, use, disclose, and secure your Personal Information, including Sensitive Personal Data or Information (as defined under applicable Indian laws), when you use our website, mobile application, and related services (collectively, the “Services”).

By accessing or using our Services, you consent to our collection, use, disclosure, and transfer of your information as described in this Privacy Policy. If you do not agree, please discontinue using our Services.

1. Scope and Applicability

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000, the SPDI Rules, and other applicable rules and regulations. We also strive to align with the principles of the DPDP Act. In the event of any conflict between this Privacy Policy and applicable law, the law shall prevail.

2. Information We Collect

• Personal Information: Contact Details, Demographic Information, Appointment-related Information.
• Usage & Technical Information: Device & Log Data, Usage Metrics.

3. Legal Basis for Processing

• Provision of Services
• Compliance with Legal Obligations
• Consent
• Legitimate Interests

4. How We Use Your Information

• Service Delivery
• Customer Support & Communication
• Improvement & Analytics
• Marketing (with Consent)
• Legal & Regulatory Compliance

5. Disclosure of Your Information

We may share your Personal Information with Healthcare Providers, Legal Authorities, or during Business Transfers.

6. Data Security

We adopt reasonable security practices to protect your data, but no measures are foolproof.

7. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

8. Your Rights and Choices

You have rights under Indian law, such as Access & Correction, Withdraw Consent, and Deletion of data.

9. Children’s Privacy

Our Services are not intended for minors under 18 without parental consent.

10. Cross-Border Data Transfers

Your data may be transferred to and stored on servers outside India with appropriate measures.

11. Third-Party Links

We are not responsible for privacy practices of external websites linked in our Services.

12. Updates to This Privacy Policy

We may revise this Privacy Policy from time to time. Your continued use of our Services indicates acceptance.

13. Grievance Redressal

Grievance Officer: Mukesh
Email: contact@mediva.in
Address: Bengaluru, India

By using our Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.